Brexit Guidelines for Europe
Thank you to all of our European customers that have supported us through the years and continue to shop and support our business. There are a few things that we want to make you aware of going forward so your shopping experience with us can be as smooth as possible.
Prices that are shown on our website are inclusive of UK VAT – however when you then go to checkout and select your delivery country, the price will show up cheaper if you are in the EU. This is because we have taken off the VAT for all European countries as you do not need to pay this anymore.
This does mean that you might be liable to pay your local tax/VAT to where your order is being delivered as well as any customs duties/courier fees. It might be a good idea to contact your local courier (we typically use DHL for orders into Europe but please contact us for our up-to-date couriers) before you order to avoid unexpected charges.
Please note that any fees that you might be charged are completely out of our control and we will not gain or benefit from them. We will also not be able to refund any fees or compensate you for them under any circumstance.
Because of all these changes, please make sure that all your contact details, including mobile number, are up to date and correct as this is how the couriers will contact you if there are any charges applicable to your order.
If for any reason your parcel is undeliverable (unpaid fees, incorrect address/contact details, you reject the parcel because of the fees), we will refund you once we receive the parcel back from the courier – minus any duty/custom/processing fees associated with the order.
We are constantly monitoring the situation and we will always update this page with any new developments/changes that will apply to our EU customers.
If you have any other questions regarding this – please contact us on firstname.lastname@example.org