This web site is owned and operated by The Pretty Dress Company who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our office hours are Monday to Friday between 9am and 5pm
Our Contact details:
The Pretty Dress Company
Springhead Enterprise Park
Phone: 01474 323 829
Email: customerservice [at] theprettydresscompany [dot] com
Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.
As soon as your order is placed and payment has been accepted, you will receive a confirmation email containing a copy of your invoice and your unique Order Number. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadvertently under-priced goods, or are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Size 6 and 18 are available to order as a pre order where stated. Please allow approximately 14 working days for your dress to arrive although we will endeavour to send your dress to you at the earliest possibility. Please note: dresses that are made to order can only be exchanged for another size. If you require your dress urgently please call or email our customer service department - 01474 323 829.
If you realize you have made a mistake in your order once your confirmation email has been received, contact us via email or telephone and we will rectify any errors before dispatching.
If you need a dress urgently we suggest you place a telephone order through our offices. You can contact us on 01474 323829.
The Pretty Dress Company does not disclose customers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Shipping And Handling
We hope that you will agree that this will improve our customer service to you and that deliveries will now be quicker and more reliable.
Within the UK
Postage costs are as follows:
£5.95 flat rate
Eire and Europe - Uk Mail
The postage costs are as follows:
£15.95 orders up to £149.99
£18.95 orders from £150.00 to £449.99
£24.95 orders £450.00 and above.
International - UK Mail
The postage costs are as follows:
£28.95 orders up to £149.99
£31.95 orders £150.00 to 449.99
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.
All deliveries need to be signed for, please ensure that there is someone available at the delivery address to sign for the parcel. Please note that the option is given at the point of placing your order to have the goods delivered to an alternative address from the invoice address.
The majority of our dresses are in stock at the time you place your order - (please be aware that the only dresses that we mark as out of stock are those where we know there are delays that will extend delivery beyond 10 business days). Once we have received your order it will be dispatched within 1-4 business days. Any dresses that are out of stock at the time of placing your order (again, they will not show as out of stock on the website) will be ready for dispatch within 10 business days. Also please note that at busy times (such as during sales) it may take longer to despatch items to you.
Made to order & preorder dresses (eg: some size 20 or size 6 orders etc) are not refundable but can be exchanged for a different size. Please allow approx 2 weeks for delivery although we will endeavour to get your dress to you at the earliest opportunity. If you require your dress urgently please call or email our customer service department - 01474 323 829.
If you require your dress for a specific date (for a special occasion perhaps) please call our Customer Services team on 01474 323 829 after placing your order and we will endeavour to meet your requirements.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Credit Card Security We accept payment by credit/debit card and through PayPal. We accept MasterCard, Visa, Consumer Debit, Business Debit, V-Pay & Prepaid credit cards, Commercial Charge & Credit Prepaid Cards.
We process card payments through the payment system SellerDeck Payments. SellerDeck Payments, powered by Creditcall, is a processing system for secure online payments. It offers the highest level of functionality of any secure internet payments system and fully complies with the highest level of bank-approved security (PCI DSS Level 1). SellerDeck Payments Uses Extended Validation SSL, providing greater security and greater reassurance our customers.
If you need to contact us, you can either email us at firstname.lastname@example.org, call on 01474 323 829 (International +44 1474 323 829) or write to us at:
The Pretty Dress Company
Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.
. name and job title
· contact information including email address and telephone numbers
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:-
· Internal record keeping and administration of your booking
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
· We may use the information to customise the website according to your interests.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, occupation, industry, personal interests, and other information when needed to provide a service or product or carry out a transaction you have requested.
As you browse www.theprettydresscompany.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit www.youronlinechoices.com to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
All images used on this site remain the sole property of The Pretty Dress Company (London) Ltd and may not be used by anyone else for any purpose, including, but not limited to, use on online auction sites, third party sellers (wholesalers etc) social media sites, online stores or other retailer.
Your rights to return goods are protected under theThe Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 .
All unwanted items should be returned to us within 14 days of receipt by you.
If a refund is required this will be processed within 14 days of receipt of the item(s) by us, though the money may not show in your account for upto another 5 business days.
Please make sure you return the unwanted items in the original condition in which you received them. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include the invoice that you received with your order. On this invoice please state which dress you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return.
PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your responsibility until they reach our warehouse.
Our returns address:
The Pretty Dress Company
Once your returned item(s) has been received into our office, we will aim to process your refund/exchange/credit note within 14 working days. Please be aware it can take up to an additional 5 working days for refunds to appear on your bank statement once transaction has taken place. Please be advised that refunds will not be made to a third party, also postage costs will only be refunded if the order was sent incorrectly.
Customers who have placed their orders over the telephone will be contacted once the items have reached our warehouse. Please make sure to state your contact telephone number on the invoice when you return it. We will process the refund over the phone with you as we will need to take the card number and expiry date information again. All personal details are shredded at the end of each working day. We will not make refunds to a third party.
Faulty or wrong item
Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which dress you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automatically sent the correct item or a replacement for the faulty ones.
This returns policy does not affect your statutory rights.
Cancelling Your Order
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from The Pretty Dress Company, for a full refund. If the goods have already been dispatched to you and you have cancelled your order, the goods should be returned to the company address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If your order has not been dispatched and you have just placed it, you can ring our offices on 01474 323829 and we can cancel the order for you. With all refunds it can take up to 7 days for the transaction to appear on your bank statements.