Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.
As soon as your order is placed and payment has been accepted, you will receive a confirmation email containing a copy of your invoice and your unique Order Number. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadvertently under-priced goods, or are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you realize you have made a mistake in your order once your confirmation email has been received, contact us via email or telephone and we will rectify any errors before dispatching.
If you need a dress urgently we suggest you place a telephone order through our offices. You can contact us on 01474 323829.
The Pretty Dress Company does not disclose customers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Tax Charges
Tax Charges for orders made from the UK or the European Union has a VAT rate of 20% added. All other orders are VAT free.

Payments
We accept payment by credit/debit card and through PayPal. We accept all major card types including Visa and MasterCard.
We process card payments through the payment system Actinic Payments. Actinic Payments, powered by Creditcall, is a processing system for secure online payments. It offers the highest level of functionality of any secure internet payments system and fully complies with the highest level of bank-approved security (PCI DSS Level 1). Actinic Payments Uses Extended Validation SSL, providing greater security and greater reassurance our customers.

Dispatching
The majority of our dresses are in stock at the time you place your order. Once we have received your order it will be dispatched within 1-4 business days. Any dresses that are out of stock at the time of placing your order will be ready for dispatch within 10 business days.

Delivery/Shipping

Within the UK
We currently deliver our dresses through the City Link Next Day Delivery Courier Service. Next day delivery is based on the day of dispatch, not necessarily on the day the order was placed. Please note that delivery may take longer than 1 day to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and the Channel Islands.
All deliveries to the UK are £5.95. The postage cost also includes insurance of your parcel once it has left our warehouse.

Europe and Russia
We currently deliver our dresses through Royal Mail International To Be Signed For. This service is not next day delivery. Delivery can take from 4-7 business days.
The postage costs are as follows:
£6.95 up to £45.00 in value
£8.95 up to £100.00 in value.
£10.41 up to £200.00 in value.
£12.89 up to £260.00 in value.
Plus £0.75 per £50.00 over £260 in value.

Deliveries to the rest of the World
We currently deliver our dresses through Royal Mail International To Be Signed For. This service is not next day delivery. Delivery can take from 7-14 business days.
The postage costs are as follows:
£8.95 up to £45.00 in value.
£10.59 up to £100.00 in value.
£12.95 up to £200.00 in value.
£20.57 up to £260.00 value.
Plus £1.00 per £50.00 over £260 in value.

Customs
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.

All deliveries need to be signed for, please ensure that there is someone available at the delivery address to sign for the parcel. Please note that the option is given at the point of placing your order to have the goods delivered to an alternative address from the invoice address.

Returns Policy
Under the United Kingdom’s Distance Selling Regulation you have the right to return your purchase if you are not completely satisfied. Just return the unwanted items to us in their original condition within 14 days of receipt. International customers have 28 days in which to return the unwanted items. We will either issue a full refund on receipt of the goods, or exchange the item for a different size or colour.
PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

Refunds and Exchanges
Please make sure you return the unwanted items in the original condition in which you received them. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include the pink invoice that you received with your order. On this invoice please state which dress you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return. Sales items are non refundable but may be exchanged.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your responsibility until they reach our warehouse.
Our returns address:

The Pretty Dress Company London Ltd
PO Box 450
Unit 5
Bentley Street Industrial Estate
Gravesend
DA12 9JJ

Once your items have been received into our offices we will then process all refunds and exchanges within 1-4 days. We only refund postage costs if all items are returned for a refund or the order was sent out incorrectly and is unwanted. Please be aware that it can take up to 7 working days for refunds to appear on your bank statement.

Customers who have placed their orders over the telephone will be contacted once the items have reached our warehouse. Please make sure to state your contact telephone number on the invoice when you return it. We will process the refund over the phone with you as we will need to take the card number and expiry date information again. All personal details are shredded at the end of each working day. We will not make refunds to a third party.

Faulty or wrong item
Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which dress you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automatically sent the correct item or a replacement for the faulty ones.

This returns policy does not affect your statutory rights.

Cancelling Your Order
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from The Pretty Dress Company, for a full refund. If the goods have already been dispatched to you and you have cancelled your order, the goods should be returned to the company address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If your order has not been dispatched and you have just placed it, you can ring our offices on 01474 323829 and we can cancel the order for you. With all refunds it can take up to 7 days for the transaction to appear on your bank statements.

Contacting Us
If you need to contact us, you can either email us at sales@theprettydresscompany.com, call on 01474 323 829 (International +44 1474 323 829) or write to us at:

The Pretty Dress Company London Ltd
PO Box 450
Unit 5
Bentley Street Industrial Estate
Gravesend
DA12 9JJ
United Kingdom

Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.

Privacy Policy
The Pretty Dress Company does not disclose customers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on. You can turn off cookies within your browser by going to your internet Privacy options and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.