About Us
This web site is owned and operated by The Pretty Dress Company who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Pretty Dress Company
Unit 5 Bentley Street
Gravesend
Kent
DA12 2DH
United Kingdom

Phone: 01474 323 829

Email: sales [at] theprettydresscompany [dot] com



Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling

Deliveries within the UK:
First Class recorded delivery - cost from.
£2.60 upto £18.00 in value
£3.95 upto £40.00 in value.


Special delivery - cost from.
£6.95 per £100.00 value.
£8.50 per £200.00 value.
£9.95 per £260.00 value.
Plus £0.50 per £50.00 over £260 in value.

Approximately 1 to 2 working days.*
Delivery may take longer than 1 to 2 days to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands.

Deliveries to EUROPE:
International to be signed for - cost from.
£5.50 upto £22.00 in value.
£6.95 upto £45 in value.
£8.95 upto £100.00 in value.
£10.41 upto £200.00 in value.
£12.89 upto £260.00 in value.
Plus £0.75 per £50.00 over £260 in value.

Approximately 4-8 working days.*

Deliveries to RUSSIA:
International to be signed for - cost from.
£5.50 upto £22.00 in value.
£6.95 upto £45 in value.
£8.95 upto £100.00 in value.
£10.41 upto £200.00 in value.
£12.89 upto £260.00 in value.
Plus £0.75 per £50.00 over £260 in value.

Approximately 4-8 working days.*

Deliveries to USA, CANADA, JAPAN, AUSTRALIA, NEW ZEALAND.
International to be signed for - cost from.
£5.95 per £22.00 in value.
£8.95 per £45.00 in value.
£10.59 upto £100.00 in value.
£12.95 per £200.00 in value.
£20.57 per £260.00 value.
Plus £1.00 per £50.00 over £260 in value.

Approximately 8-14 working days.*


The goods need to be signed for, please ensure that there is someone available at the delivery address to sign for the goods. Please note that the option is given to have the goods delivered to an alternative address such as a persons work.
* Please note that delays can occur in customs, and these delays are beyond our control.
Important Information:
If goods are returned, the carriage charge is non-refundable.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.
After an order is placed an email is sent to the customer to confirm the expected delivery date of the goods, if the item is temporarily out of stock the email will give the option for the customer to wait for the item to come back into stock, or to be fully refunded that day. All goods will be shipped the same day (Mon-Sat) if the order is made before 4pm GMT. On a Sunday, or Bank Holiday, all goods will be shipped on the next working day.
Delivery Schedule

Deliveries within the UK:
First Class recorded delivery - cost from £3.75 - approximately 1 to 2 working days.*
Delivery may take longer than 1 to 2 days to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands.

Deliveries to EUROPE:
International to be signed for - cost from £6.50 - approximately 4-8 working days.*

Deliveries to USA & CANADA
International to be signed for - cost from £8.50 - approximately 4-8 working days.*

Deliveries to AUSTRALIA, JAPAN and NEW ZEALAND
International to be signed for - cost from £8.50 - approximately 8-14 working days.*

All So Couture! dresses are designed and manufactured by The Pretty Dress Company. As soon as your order is placed you will be contacted by one of our sales advisers by email to let ou know the progress of your order. Most of our dressses are in stock so your order will be sent out next day by Special Delivery. Special Delivery insures your dress arrives safely and quickly and is insured. If your chosen dress is currently out of stock then your order will be made as a special order in our London design room and will be shipped to you between 7 and 10 working days although we will endeavour to ensure you arrives as soon as possible.

For further help and assistance with your order our sales advisors can be contacted at sales [at] theprettydresscompany [dot] com If you would like to speak to one of our advisors please call 01474 323 829. Our office opening hours are Monday to Friday 9am to 5pm.
Back Orders

After an order is placed an email is sent to the customer acknowledging receipt of the order, if the item is temporarily out of stock the email will give the option for the customer to wait for the item to come back into stock, or to be fully refunded that day. All goods will be shipped the same day (Mon-Sat) if the order is made before 4pm GMT. On a Sunday, or Bank Holiday, all goods will be shipped on the next working day.
Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security

Actinic Payments, powered by Creditcall, is a processing system for secure online payments. It offers the highest level of functionality of any secure internet payments system and fully compliese with the highest level of bank-approved security (PCI DSS Level 1).

Actinic Payments Uses Extended Validation SSL, providing greater security and greater reassurance for shoppers
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01474 323 829 (International +44 01474 323 829) or write to us at
Unit 5 Bentley Street
Gravesend
Kent

DA12 2DH
United Kingdom
Privacy Policy

The Pretty Dress Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy

Return or exchange an item:
If you are not completely satisfied with your purchase, return the item or items to us in their original condition within 10 days of receipt. We will issue a full refund on receipt of the goods, or exchange the item for a different size / colour if you prefer. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please return the goods properly packaged in good condition, with your invoice to:

The Pretty Dress Company
Unit 5 Bentley Street
Gravesend
Kent
DA12 2DH
United Kingdom

Faulty or wrong item:
Although all items are checked thoroughly before despatch, if the item you received is faulty or is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance selling regulations:
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from The Pretty Dress Company, for a full refund. If the goods have already been despatched to you and you have cancelled your order, the goods should be returned to the above address, in their original condition, within 14 days of receipt and our standard policies will apply The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Refunds and exchanges are made approximately 15 working days after receipt of items to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party.


This returns policy does not affect your statutory rights.

PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Some garments are despatched with stickers on the item, if these stickers are removed, the garment will not be accepted back for return/refund. Any queries please contact us.